Due to the recent Government advice regarding the coronavirus outbreak we have had to change the way we work and deliver our services in a very short period of time - this is not likely to get much easier any time soon
Please consider the following points that will help all of us:
- If you are going to call the practice - please think first! Do you need our service right now or can you manage your symptoms at home? You can use the 111 online services for all medical advice.
- Please respect the advice regarding social distancing, and only attend the surgery if you have an appointment and have been advised to do so by one of our clinicians.
- Already our Reception Team (the real heroes) are handling 50% more calls. You will have to wait longer in the telephone queue. We are sorry for this but we have a limited number of staff and lines.
- We cannot do prescriptions early or give you more just in case! - the pharmacies are already struggling and this also has a massive impact on the supply chain. Do not stock pile and only order what you need.
- We can’t advise you whether you should or shouldn’t self isolate or are at risk (we know it’s not perfect but we are following the same guidance as you)!
- Do not turn up at the surgery unless you have been advised to do so by one of our clinicians or you are collecting medication. We are not taking appointment bookings at the reception desk.
- There is no need to come in to the surgery if you are dropping off a paper prescription request. This can be posted through the external letter box to the right of the building.
- Please do not get frustrated and angry with our staff. Be sensible and be safe. Look after yourself, your family and each other and then we can look after you when you really need us. Every single person who sets foot in a healthcare or public setting from now on is sadly entering an environment with an increased risk - please do not do this unless you have a face-to-face appointment.
Help us to help you!
- Please only phone the practice when really needed.
- If you are self-isolating, please contact your local friends, family or neighbours to support you.
- Please only ring the practice if you need an appointment or you have an appointment you can’t attend.
- To limit the people in the practice, please attend an appointment on your own and only bring someone with you if you need assistance. This is to keep you, other patients and our staff safe.
Thank you for your continued support.
To protect our staff and our patients, Liquorpond Surgery will now be screening all patients who have a face-to-face appointment with one of our clinicians
Patients asking to book either a routine or urgent appointment will be asked to speak to a clinician via the telephone for an assessment. If possible issues will be dealt with over the telephone, but if required patients will still be seen at the Practice. Appointments will be made following the discussion with clinicians.
If you have an appointment booked, a member of the team will be in contact with you. Please therefore do not attend the surgery if you have not been advised to do so by one of our clinical staff members. If you do staff will advise you to return home and call the practice.
Patients are also reminded that currently they are unable to book appointments online. If you wish to have a conversation with a clinician or have a query please contact 01205 362763
For the latest information on coronavirus click here
Use this service if:
Stay at home for 7 days if you have either
a high temperature
a new continuous cough
Do not attend the surgery, pharmacy or hospital
Everyone is being reminded to follow Public Health advice to:
Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with people who are unwell.
Care with courtesy, dignity and respect
Our aim is to maintain and improve the health of our patients, by providing high quality equitable health care, which is flexible, responsive, friendly and efficient
Please note that, when you book an appointment, the receptionist may ask you why you need to be seen. This is because reception staff have been trained to ask certain questions to ensure that you receive the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.
Please be assured that any information you provide is treated strictly confidentially and, if you wish, you can ask to speak to a receptionist in private, away from reception.
If, however, you feel that an issue is very private and you do not wish to say what this is, then this will be respected.
Thank you for your support.
Liquorpond Privacy Notice
What do I do when the surgery is closed?
For immediate, life-threatening emergencies (including chest pains and/or shortness of breath), call 999.
When you urgently need medical help or advice but it’s not a life threatening situation, call 111.
Call 111 if :
- You need medical help fast but it’s not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don’t know who to call or you don’t have a GP to call.
- You need health information or reassurance about what to do next.
For less urgent health needs, contact your GP or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.
NHS Complaints Advocacy Service
POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
Please click on the above logo to access the POhWER website or telephone 0300 456 2370 or (at Local Rate for Lincolnshire) 0300 200 0084
(Site updated 27/03/2020)